Terms & Conditions
FULL RETURN POLICY
At A&J Mobility Specialists LLC, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn't work for you. If you need to return an item, please review our Return Policy below and then contact us for a Return Authorization Request.
Most items may be returned within 15 days of receipt for a full refund minus any White Glove Delivery option. They must be returned at the customer's expense in their original packaging and meet the following conditions:
• Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
• Product must be returned in its original packaging. You can purchase new packaging for scooters and power wheelchairs by calling customer service.
• A Return Authorization must be requested from A&J Mobility Specialists LLC within 15 days of delivery of the product.
• Once an RA has been received, products must be returned within 14 days.
There are certain products that are custom-made by the manufacturer and are non-returnable. These include:
• All Lift Chairs
Some products require a 25% restocking fee for returns. These include:
• Power wheelchairs
• Vehicle lifts
PLEASE NOTE: Products returned without an RA number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RA Number and shipping information were provided by A&J Mobility Specialists LLC.
Unless A&J Mobility Specialists LLC made an error, return freight is the customer's responsibility. We will be happy to help you determine which shipping method to use once you have requested your RA number. We highly recommend insuring larger items for their retail value to protect against shipping damage.
Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number. If an item is returned to the wrong address, A&J Mobility Specialists LLC reserves the right to charge for any additional shipping fees associated with shipping the item to the correct location. In addition, if a scheduled pickup with a delivery carrier is missed, A&J Mobility Specialists LLC may institute a $10 fee per missed scheduled pickup.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, shipping costs (both directions) are deducted from the issued credit and a 25% restocking fee will apply.
Once your return is received, A&J Mobility Specialists LLC will issue a credit to the credit card used for the purchase. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a refund check within 30 days.
Online Shopping / Checkout Info
Checking out online is easy!
Checking out online at anjmobility.com is fast and easy. Simply select Secure Checkout from your shopping cart, provide your shipping, billing and payment information and you’re done!
After your order is placed, you will receive a confirmation email that your order was received and another email when your order ships. You can check the status of your order at any time by clicking on the My Account (if you created an account at checkout) link on anjmobility.com.
You can trust that your online transaction with us is secure and any data you provide during the checkout process is protected.
A&J Mobility Specialists LLC uses the latest security measures to ensure that you are safe from hackers and that any personal information you provide is encrypted.
We guarantee that every transaction you make at anjmobility.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at anjmobility.com.
FREE Standard Shipping
Standard ground shipping is FREE for all scooters and power wheelchairs in Oregon. Most orders ship via Federal Express or UPS and arrive on your doorstep within 3-5 business days from the shipping date.
Some items may take longer to arrive. They include:
Travel scooters will ship via FedEx or UPS, and will usually arrive in 3-5 business days from the shipping date.
Most medium to full-sized Pride Mobility or Golden Tech scooters are delivered within 6-14 business days from the shipping date. The selection of some accessories on full-sized scooters, such as special seating sizes, flat-free tires, lighting packages, or turn signal packages, are considered custom orders and will take from 1-3 weeks to leave the manufacturer. All medium or full size scooters are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the scooter is at their facility in your area.
Most travel, folding and standard power wheelchairs may leave the warehouse within 1-3 business days.
Custom chairs with non-standard seat sizes or other custom options can take from 1-2 weeks to arrive from the shipping date, depending on the manufacturer. Travel power wheelchairs and folding power wheelchairs are delivered via FedEx or UPS, and do not require a signature. Full-size power wheelchairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the power wheelchairs is at their facility in your area.
Lift chairs can take from 5 business days to 4 weeks to arrive depending on the model, fabric and options you have selected. Specific fabric choices that are "In Stock" are noted in the color selection area, and may leave the warehouse within 5 business days. Any lift chair ordered with heat and/or massage options will take 3-4 weeks to arrive. Other custom chairs, such as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call customer service for a specific delivery time. In most cases, we can check inventory to see if the specific model that you want is in stock. Lift chairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.
Some items require freight delivery. They include:
Large scooters, power wheelchairs (other than travel and folding power chairs), lift chairs, and scooter and wheelchair lifts will arrive via a freight company in 5-7 business days from when they leave the manufacturer. The freight company will contact you when the item has arrived at the freight facility in your area to schedule a specific delivery time convenient for you.
Please note: These dates are an estimate only and may change. You will receive a shipping confirmation from A&J Mobility Specialists LLC as soon as your order has shipped, and will be contacted directly should there be any significant delay in shipping.